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Why Shop Metal-Wall-Art.com?

Customer Care



  • ORDER AND PAYMENT
    • How do I place an Order?
      • Simply begin by selecting your favorite items, place them in your shopping cart, and click on check out to calculate the cost of the order. To calculate the total cost of the order including shipping, scroll to the bottom of the page and enter your zip code as well as the desired shipping method. Click on apply and the total cost of the order will appear at the top of the page. You may also place an order by phone. We will be happy to assist you at 1-888-236-8018. Our customer care specialists are available from 7:00 am to 4:00 pm, PST.
    • Is it possible to rush my order?
      • If you need your order processed and shipped sooner than our regular processing and shipping schedule, we will do our best to accommodate your request. Please call 1-888-236-8018 during normal business hours between 7:00 am and 4:00 pm, PST.
    • What are my Payment Options?
      • Orders can be placed online or by phone using Visa, MasterCard, American Express, Discover Card, or with a Paypal card or a debit card that bears one of the aforementioned major credit card company logos.
    • Will I be charged immediately?
      • If you have chosen to pay for your purchase via PayPal, you are charged immediately after placing your order. If you have chosen to pay via Credit Card, you will be charged for your purchase within 24 hours after placing the order on our website.
    • Does the Company Charge Sales Tax?
      • 9.5% sales tax will be accessed for orders shipped within the state of Washington.
    • Will I Receive an Email Confirmation After Placing My Order?
      • Yes, our system sends an automatic e-mail confirmation immediately after an order is placed. In case you do not receive an e-mail, please check your spam folder or contact our customer service department for further assistance.
    • How Do I Check the Status of My Order?
      • The status of your order can be checked in three convenient ways:
        1. Enter your name and order number on the Order Status page.
        2. Check your email. We email tracking numbers for every order that has been sent out.
        3. Contact our customer service department, and we will provide you with an update.
    • Can I Change or Cancel My Order?
      • Yes, the order can easily be changed or cancelled if it has NOT left our warehouse. Call one of our customer service specialists to find out the status of the order and make any changes or cancellations before it has shipped without incurring any additional charges. If the order has left the warehouse, please refer to our return policy for instructions. Please NOTE: You may not cancel an order for a MADE TO ORDER item if it is in a processing status (after the first 24 hours).
  • SHIPPING
    • When Will My Order Arrive?
      • Orders are processed from four to six business days. For domestic orders, shipping takes between two and five business days. Be sure to check item details to learn more information regarding product production before finalizing your order.
    • Do You Ship to P.O. Boxes?
      • No, at this time we do not ship to P.O. Boxes.
    • Do You Ship to APO/FPO Addresses?
      • No, we currently do not ship to military APO/FPO addresses.
    • What are the Shipping Rates?

      • Shipping Rates
        Order total :

        FedEx Ground - Add
        Under $49.99 $8.95
        $50 to $74.99 $11.95
        $75 to $99.99 $13.95
        $100 to $124.99 $14.95
        $125 to $149.99 $16.95
        $150 to $199.99 $19.95
        $200 to $299.99 $25.95
        $300 to $399.99 $29.95
        $400 to $499.99 $35.95
        $500 to $599.99 $45.95
        $600 to $699.99 $55.95
        $700 to $799.99 $65.95
        $800 to $899.99 $75.95
        $900 to $999.99 $85.95
        $1000 to 1099.95 $95.95
        $1100 to 1199.95 $105.95
        $1200 to 1299.95 $115.95
        $1300 to 1399.95 $125.95
        $1400 to 1499.95 $135.95
        $1500 to 1599.95 $145.95
        $1600 to 1699.95 $155.95
        $1700 to 1799.95 $165.95
        $1800 to 1899.95 $175.95
        $1900 to 1999.95 $185.95
        $2000 to 2099.95 $195.95
        $2100 to 2199.95 $205.95
        $2200 to 2299.95 $215.95
        $2300 to 2399.95 $225.95
        $2400 to 2499.95 $235.95
        $2500 to 2599.95 $245.95
        $2600 to 2699.95 $255.95
        $2700 to 2799.95 $265.95
        $2800 to 2899.95 $275.95
        $2900 to 2999.95 $285.95
        $3000 and over $295.95
    • What Shipping Company Will Deliver My Order?
      • We ship orders through FedEx, UPS, and USPS Ground. Faster delivery options other than regular ground shipping are possible. For detailed shipping quotes and options, please contact our customer service department.
    • Do You Ship to Alaska, Puerto Rico, and Hawaii?
      • No, due to carrier size limitations and restrictions, Metal Wall Art does not ship orders to Alaska, Puerto Rico and Hawaii.
    • Do You Ship to Canada?
      • Yes, we deliver to Canada.

        Shipping Rates (incl. duties and taxes)
        Order total :

        Canada - Add
        Under $49.99 $32.00
        $50 to $99.99 $49.00
        $100 to $199.99 $69.00
        $200 to $299.99 $89.00
        $300 to $399.99 $109.00
        $400 to $499.99 $119.00
        $500 to $599.99 $129.00
        $600 to $699.99 $139.00
        $700 to $799.99 $159.00
        $800 to $899.99 $179.00
        $900 to $999.99 $209.00
        $1000 to 1199.95 $249.00
        $1200 to 1499.95 $289.00
        $1500 to 1799.95 $329.00
        $1800 to 1999.95 $369.00
        $2000 to 2499.95 $399.00
        $2500 and over $439.00
    • Are Customs Duties and Taxes Included in the Shipping Rate?
      • Yes, import duties, taxes and charges (to Canada) are included in the shipping charges.

        International Shipping Disclosure
        All international sales are final, and returns will not be accepted. If products arrive damaged, please email all information regarding the purchase along with high-quality digital images as proof that the item or items were damaged. Damaged items will not be replaced. At our discretion, after sufficient proof of damage has been provided, a full refund will be issued.
  • PRIVACY AND SECURITY
    • Is Shopping at This Site Secure?
      • All Internet correspondence provided through our website, including credit card information, is protected using Secure Sockets Layer (SSL) encryption technology. SSL technology is used to prevent your personal information from being intercepted as it is transmitted electronically. Furthermore, our website is tested and certified each day using MacAfee Security Scan.
    • What Will Happen to My Contact Information?
      • A valid email address is requested to provide confirmation of your order. A valid phone number is requested so we can contact you directly in case of a problem with your order or if an update is necessary. We NEVER rent, sell, or lease the personal information of our customers, visitors, or subscribers. Your privacy is of the utmost importance to us. Please read our Privacy Policy for additional information on how our site handles and uses the information we obtain.
  • RETURNS AND EXCANGES
    • Our No-Hassle Money-Back Guarantee
      • If a returnable product does not meet your expectations for any reason, you have the option of returning it for a full refund within 90 days of purchase. This is our No-Hassle Guarantee that we proudly stand behind.
        Exceptions: All monogrammed/personalized items are final-sale, and no returns or exchanges will be accepted unless due to our error.
    • How Do I Return a Product?
      • These 3 steps must be followed carefully to receive a full no-hassle refund or product exchange.
        1. Please send an email to support@metal-wall-art.com, and include the order number, the item numbers of the products you want to return, and your full name. Alternately you can have this information ready and phone us at 1-888-236-8018.
        2. All merchandise deemed returnable must be in the condition it was received, in the original packaging and unassembled. Once assembled, a piece that requires assembly is no longer returnable.
        3. Return shipping charges must be prepaid by the customer

        Please Take Note: Shipping costs are nonrefundable. Many items often qualify for a Free Shipping promotion.  If an item that had originally qualified for a free shipping promotion is returned, we deduct the following amounts for outbound shipping costs, depending on the returned item’s/items’ total value:
        $0.00 - $79.95 - We deduct a flat rate of $9.95
        $79.95 - $150.00 - We deduct a flat rate of $12.95
        $150.00 - $300.00 - We deduct a flat rate of $14.95
        Over $300.00 - We deduct a flat rate of $19.95
        Customers are required to prepay return shipping charges. Credit is not given for lost returned packages.  When returning an item we strongly advise using a traceable shipping method since we are not responsible for lost or damaged return packages.
    • What is Your Exchange Policy?
      • We will pay for return shipping when a product is exchanged for an item of equal or greater value.
    • How Long Before I Can Expect to See a Credit on My Account?
      • After returned items have been inspected, you will receive an email with the credit total. You can expect to see a credit to your account within 2 to 4 business days, depending on how quickly your bank processes the request.
    • Will I be charged a fee for returning an item?
      • No, we do not charge restocking fees. You have 90 days to return your product for a full refund, less our shipping costs. No returns will be accepted after 90 days of purchase.
    • What if Some or All of the Items I Ordered Arrive Damaged?
      • Upon receipt of your order, please inspect the contents for damage. If anything has been damaged in transit, contact our customer care department by calling 1-888-236-8018 within 7 DAYS of receiving your order.  A replacement part or product will only be sent after we receive the returned item.

        Disclaimer:

        Unless we have been notified of damage within 7 days of the customer’s receipt of the product, we are not responsible for returned damaged items.

        Returned items that are received damaged without notification of this damage by the customer will not be eligible for any refunds, discount refunds, or replacements from our company. Customers returning an item are advised to package all returns properly and inspect the items that are being returned for damage, prior to the return shipment.

        In case a returned item arrives damaged with us, and we were not notified by the customer that the product was initially received damaged, our customers are advised to contact the return shipping company and file a claim with them, in order to be reimbursed directly from the carrier.

  • FREQUENTLY ASKED QUESTIONS
    • Does Your Company Offer a Printed Catalog?
      • We do not currently offer a printed catalog, but all of our products along with clear photos and descriptions can be viewed online.
    • Do You Consider New Product Vendors?
      • We are continually striving to offer unique new products, and vendor inquiries are always welcome. Please send your inquiry to chris@metal-wall-art.com, and we will respond if we determine that you would be a great fit to our company.
    • Where Can I Find Customer Feedback and Comments?

      • You may review comments and feedback from our customers here. In addition, most of our pieces have customer reviews on each item’s product page.

        Disclaimer:

        Colors

        We have taken every effort to represent a true, accurate color and finish on all of our online products. Due to various reasons such as lighting, picture effects, and monitor quality there may be slight differences in color, texture or finish variation when your order arrives. Please keep this in mind when you place an order.  For tips on maximizing the aesthetic potential of your items, please see our Tips and Tricks section

        Errors

        We try our best to give 100% true and accurate information. However, we cannot guarantee that our website is completely free of human errors. There might be some typographical mistakes or inaccuracies that might relate to pricing, product details, measurements and availability. We reserve the right to correct any errors including after an order has been submitted. We hope you understand that and we apologize for any inconvenience that may cause you.

  • TIPS AND TRICKS
    • Hanging Your Artwork
      • To hang your metal wall art begin by finding the appropriate nails or screws at your local hardware store. There are a number of ways to mount your metal wall art. The back of each item will have brackets or an appropriate hanger. Since the most common surface for hanging wall art is drywall, we recommend using drywall screws and anchors in order to secure stability.

        If you wish to hang your metal wall art outdoors, consult with your local hardware store staff to determine a more secure hanging method such as a metal track.
    • Cleaning Tips

      • When handling metal wall art (hanging, moving, or cleaning) it is likely that fingerprint marks or smudges may accumulate. As with any fine art, metal artwork can be gradually ruined by the accumulated dirt and fingerprints.

        Follow the following easy steps to keep your metal wall art in good condition!

        1. Prepare a SOFT, CLEAN cotton cloth, warm water, and mild hand soap.
        2. Before cleaning, dust the surface of the artwork to make sure there aren’t any loose pieces of dirt that can be smudged during the cleaning process.
        3. Use a small amount of mild hand soap on the damp cloth and gently wipe any dirt or fingerprints off of your metal art piece.
        4. Repeat this routine often to ensure that dirt does not accumulate and your metal wall art remains in mint condition!
    • Light and Illuminate your Artwork

      • Please be advised that your purchased product can be slightly darker than the image displayed on our website, as additional lighting is applied when a product image is taken.

        Artists often advise the customer to direct lights and lamps towards the image, or display the piece in sunnier rooms, in order to illuminate the artwork and bring out its beauty.

        We also recommend using track lighting in order to highlight your artwork. Many of the offered track lightning products are easy for the do-it-yourselfer to install. Most of them can be connected to an existing electrical outlet or just plugged into a handy wall outlet.

        Please be informed that currently we do not offer track lighting kits in our web-store, however you can normally find the perfect track lighting fixtures to reflect your style, application, and budget at your local hardware/lighting store.